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"Booking Conditions" |
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Booking Conditions
The Great Game Travel Company Ltd. ('the Company') accepts bookings
subject to these conditions:
Your contract
When you make a booking with us you agree to accept all these
conditions. When you sign the booking form or credit card authorisation
form you affirm that you have full authority to sign on behalf
of everyone whose name is listed, and you confirm that they
are all fully aware of and accept these conditions.
When we accept your booking we agree to carry out our obligations
to you as defined in our tour factsheets and other information
provided to you.
These booking conditions may only be varied or waived by a Director
of the Company in writing.
This contract, including all matters arising from it, is subject
to English law and the exclusive jurisdiction of the English
Courts.
Making your booking
To make your booking, you should complete and sign the Booking
Form and send it to us with a non-refundable deposit of 10%
of your selected travel arrangements (minimum £100 per person),
or full payment for travel within 56 days, plus insurance premium
if required.
Paying for your holiday
You must pay the balance of the price of your holiday at least
56 days before departure. If you book less than 56 days before
departure, you must make the full payment on booking. If you
do not pay the balance in time, we reserve the right to cancel
your booking, and you will have to pay cancellation charges.
You may pay by sterling cheque, sterling bank draft or bank
transfer to our account. In the latter case, you pay the cost
of the transfer. You may also pay by credit card, in which case
a 1.5% surcharge applies.
If you book less than 28 days before departure, you may not
have enough time to obtain your visa. If you book and are then
unable to travel you will have to pay cancellation charges (see
below).
When you pay, we will ask you if you wish to make a voluntary
donation to one of the charitable projects which we support
in Tajikistan. Any donation that you make will be sent entirely
to the charity.
Financial Protection
We are licensed by the Civil Aviation Authority and hold ATOL
Number T7167. Any booking made with us which includes air transport
to Central Asia is covered by this ATOL license. This ensures
that in the event of our failure your money will be protected;
if you are on holiday at the time, arrangements will be made
for you to complete your holiday and return home. The flights
we provide are supplied by other ATOL holders and are protected
by their bonds. For further information, please visit the ATOL
website.
We are also members of the Travel Trust Association (membership
no. R9990). If your booking does not include air transport,
your payment is protected by the Travel Trust Association. This
ensures that in the event of our failure your money will be
protected and you will receive a full refund.
For further information, please visit the Travel Trust Association
website.
Payment for your flight
The payments you make for your flight are held by us [in our
trust account] on behalf of the ATOL holder who is supplying
your flight, until the date we pass the money to that ATOL holder.
The ATOL holder supplying the flight will issue an ATOL confirmation
invoice to confirm its contract with you. We will forward it
to you no later than the day after it has been received.
Booking acceptance
After we receive your booking form we will send you confirmation
by e-mail or in writing. At this point your booking becomes
definite, and a contract exists between you and us. Before we
confirm your booking, we reserve the right to increase or decrease
advertised prices. We also reserve the right to decline any
booking at our discretion.
Travel documents and information
You must be in possession of a valid passport and all visas,
permits and certificates including vaccination certificates,
required for the whole of the journey and you accept responsibility
for obtaining them. Any information or advice that we give you
on visas, vaccinations, climate, clothing, baggage, special
equipment. etc. is given in good faith but without responsibility
on our part.
Insurance
You must have travel insurance. This travel insurance must cover
personal accident, medical expenses and repatriation expenses
(including helicopter rescue and air ambulance), and cancellation.
We strongly recommend that the cover also includes loss of personal
belongings and all other expenses which might arise as a result
of loss, damage, injury, delay or inconvenience occurring to
you. You should also ensure that there are no exclusion clauses
limiting protection for the type of activities (such as trekking
or rafting) included in your holiday.
If you do not have this level of cover then we may refuse to
carry you unless and until you purchase sufficient insurance.
In such circumstances you have no claim against the Company
or its agents.
Any claims concerning matters for which you are insured must
be directed to your insurers.
If we change your holiday
Price changes
We reserve the right to change prices or impose surcharges up
to 31 days before departure due to changes in transport costs,
fuel costs, taxes (such as airport taxes), exchange rates, or
if government action should require us to do so.
Price increases and surcharges will be calculated according
to the full extra cost compared to the costs and exchange rates
obtained at 31 December of the previous year. We will be responsible
for the first 2% of the additional costs and you will be responsible
for the balance. If any surcharge results in an increase of
more than 10% of the holiday cost excluding insurance premiums
and government taxes you may cancel the booking within 7 days
of notification of the surcharge. We will then refund any monies
paid to us in respect of the holiday and travel insurance, but
not visas or any other incidental costs. If any surcharge is
anticipated, you will be advised at the time of booking of the
likely amount.
Holiday changes
While we will do our best to operate all holidays as advertised,
by entering into this contract you accept that it may prove
necessary or advisable to vary a holiday itinerary or its contents
due to prevailing local conditions. We reserve the right at
any time to cancel or change any of the facilities, services
or prices described in our holiday factsheets and we accept
no liability for loss of enjoyment as a result of these changes.
If we make a significant change we will inform you as soon as
reasonably possible (if there is time before departure). A significant
change does not apply to a change of carrier, transport or named
accommodation, but is normally considered to be a major itinerary
re-routing, a significant change in the duration of your holiday,
a change of flight times of more than 12 hours for connecting
group flights to/from London (not applicable to flights within
a holiday itinerary), or a change of departure airport (except
between London airports). If you do not want to accept the change
you may transfer to another holiday (with an appropriate price
adjustment where applicable) or cancel without penalty. The
compensation rates in the 'If we cancel your holiday' section
apply.
If we cancel your holiday
When we send you the confirmation invoice, we make every effort
to provide you with the holiday booked. But we must reserve
the right to cancel the holiday if the following situations
occur:
a) insufficient numbers to make a booking viable. We may cancel
a booking up to 42 days before the departure date.
b) unforeseen or uncontrollable circumstances, such as war,
civil or political unrest, adverse weather conditions ('force
majeure').
c) your failure to pay the final balance. This is treated as
if you had cancelled the holiday, and you will have to pay the
cancellation charges detailed in the 'If you cancel your booking'
section.
If we cancel your holiday due to a) or b), we will if possible
offer you an alternative holiday. If this is not acceptable
to you we will refund all payments made to us in respect of
the holiday cost and insurance, but we will not be liable to
refund you for any incidental expenses that you may have incurred
as a result of your booking, such as visas, vaccinations, non-refundable
connecting flights, etc.
If you change your booking
If you change your original booking, you must request the changes
in writing. If you are unable to travel, we may be able to transfer
your booking to another suitable person. While we will make
every reasonable effort to accommodate changes and additional
requests, we cannot guarantee their availability.
For any change up to 56 days before departure you must pay an
administration fee of £25 per booking plus the cost of any extra
services required and any charges levied by suppliers. We reserve
the right not to accept requests to change or transfer received
less than 56 days before departure.
If you cancel your booking
If you cancel your booking, we will impose the cancellation
charges below. These are calculated from the day we receive
written notification. They are a percentage of the total holiday
price, including surcharges:
| Time of cancellation |
% of the holiday cost |
| Up to 56 days before departure |
10% or value of your deposit, whichever is greater |
| 55-42 days before departure |
50% |
| less than 42 days before departure |
100% |
In addition to the above cancellation fees you must also pay
the full insurance premium for any insurance arranged through
us.
You are strongly advised to take out cancellation insurance
at the time of making the booking as this will cover cancellation
charges in certain circumstances. (Note such insurance will
not cover a change of mind.)
Acceptance of risk
Adventure travel involves risks, including injury, disease,
loss or damage to property, inconvenience and discomfort. The
itineraries given for each holiday must be taken as an indication
of what the tour will cover, and not as a contractual obligation
on the part of the Company. Changes in itinerary may be caused
by local political conditions, flight cancellations, mechanical
breakdown, weather, border restrictions, sickness, or other
unforeseeable circumstances. No refunds will be given for unused
services. It is a condition of booking any of our holidays that
you accept this flexibility, and acknowledge that delays and
alterations and their results, such as inconvenience, discomfort,
or disappointment, are possible.
Please don't expect Western standards of accommodation or travel.
Tajikistan is a developing country. Local conditions of health,
safety and efficiency may not be up to Western standards. Some
facilities will be basic, although we will do our best to offer
you the best there is.
Authority on holiday
On an adventurous holiday it is necessary that you abide by
the authority of the leader, who represents the Company. Signing
our booking form indicates your agreement to this. If you commit
any illegal act when on the holiday, or if in the opinion of
the leader your health or behaviour appears likely to endanger
the safe, comfortable or happy progress of a holiday we may
terminate your travel arrangements without any liability on
our part. In the case of ill-health we may make such arrangements
as we see fit and recover the costs from you. If you are affected
by any condition, medical or otherwise, that might affect your
or other people's enjoyment of the holiday, you must advise
us of this at the time of booking.
Our responsibility for your holiday
We will accept liability for the negligence of our staff or
agents causing death or physical injury to persons or loss or
damage to personal property only to the extent that we are obliged
to under English law.
We cannot be held responsible for any other mishap to yourself
or your property, and in particular for the consequences or
effects of flight cancellations, strikes, wars, riots, robbery,
sickness, quarantine, government intervention or other such
happenings.
We shall not be liable for any damage or loss if the failure
to carry out the contract is:
• attributable to you.
• unforeseeable or unavoidable and attributable to a third party
unconnected to the Company.
• due to unforeseen and unusual circumstances beyond the Company's
control, the consequences of which could not have been avoided
even if all due care had been exercised.
• due to political disputes, border closures, refusal of visas,
industrial action, delayed flights, climate or other matters
of a similar nature and any other force majeure.
• due to an event which the Company could not foresee or forestall,
even with all due care.
• due to the theft of bicycles/kayaks or injury as a result
of cycling/kayaking and in particular injuries as a result of
either inadequately serviced and maintained personal equipment,
including privately owned bicycles/kayaks or failure to wear
the correct safety equipment, most notably a helmet.
Any liability is limited to the price paid. In the case of damaged
property the liability is limited to a maximum amount equal
to the amount paid by or on behalf of the owner of the property.
In all cases we specifically exclude all liability for indirect
or consequential loss or expense including loss of profits.
The Company's acceptance of liability is limited, in the case
of air travel, rail travel, sea travel or hotel accommodation,
to the amount set out in the provisions of the Carriers Liability
Limited, the 1961 Berne Convention, the 1974 Athens Convention
and the 1962 Paris Convention.
Any independent arrangements that you make which are not part
of the holiday are entirely at your own risk.
The holiday starts in Tajikistan, and our responsibility does
not start until the appointed time at the designated meeting
point. If you fail to arrive there at the appointed time, we
shall not be responsible for any additional expenses incurred
by you to meet up with the group.
Complaints
If you have any complaint about the holiday, you should make
it known at the earliest opportunity to the leader and/or our
local representative, who will normally be able to take appropriate
action. If you are not satisfied with their response and you
feel your enjoyment of the holiday is likely to be significantly
affected, you should notify our head office in England and we
will do our best to resolve the problem. If at the end of the
holiday, you feel your complaint has not been properly dealt
with, we shall try and agree a settlement with you, but you
must first notify us of your complaint in writing within 30
days of your scheduled date of return.
Photos
We may use any likeness or image of you secured or taken on
any of our holidays without charge in all media for promotional
purposes, such as in brochures, slides, the internet and video
shows.
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